Refund policy

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after placing your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lushprolash@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return/exchange question at lushprolash@gmail.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.